**Privacy Policy for Dimboola Lighting Solutions**
This Privacy Policy describes how Dimboola Lighting Solutions collects, uses, and protects the personal information of individuals who visit our site or use our services. Dimboola Lighting Solutions, located at 42 Flinders Lane, Suite 2, Melbourne, Victoria, 3000, Australia, is committed to protecting your privacy and ensuring the security of your personal information.
**Information We Collect**
We may collect the following types of personal information:
- **Contact Information:** This may include your name, address, phone number, and email address, which you provide to us when you inquire about our services, request a quote, or place an order.
- **Business Information:** This includes your company name, ABN/ACN, and other related details that are necessary for us to conduct business with you.
- **Project Information:** When you engage us for lighting design or installation services, we may collect information about your project requirements, including building plans, specifications, and desired lighting outcomes.
- **Usage Data:** We may collect information about how you use our site, including the pages you visit, the links you click, and the time you spend on our site. This information is collected through cookies and similar technologies.
- **Device Information:** We may collect information about the device you use to access our site, including your IP address, browser type, and operating system.
- **Communications:** We retain copies of communications you send to us through our contact forms, by email or physical mail.
**How We Use Your Information**
We use your personal information for the following purposes:
- **To Provide Services:** We use your information to provide you with the lighting design, manufacturing, installation, energy audit, maintenance, and wholesale distribution services you request.
- **To Process Orders:** We use your information to process your orders, arrange for shipping, and provide customer support.
- **To Communicate with You:** We use your information to respond to your inquiries, provide you with updates about our services, and send you marketing communications that may be of interest to you. You can opt-out of receiving marketing communications at any time.
- **To Improve Our Services:** We use your information to analyze how our site is used and to improve the content and functionality of our site.
- **To Comply with Legal Obligations:** We may use your information to comply with applicable laws and regulations.
**Legal Basis for Processing**
Our legal basis for processing your personal information depends on the purpose for which we are using it. We may process your information:
- **With your consent:** For example, we may seek your consent to send you marketing communications.
- **To perform a contract with you:** For example, we need to process your information to fulfill your orders and provide you with the services you have requested.
- **To comply with a legal obligation:** For example, we may need to process your information to comply with tax laws.
- **For our legitimate interests:** For example, we may process your information to improve our services and prevent fraud.
**Sharing Your Information**
We may share your personal information with the following types of third parties:
- **Service Providers:** We may share your information with third-party service providers who assist us with providing our services, such as shipping companies, payment processors, and marketing agencies.
- **Business Partners:** We may share your information with our business partners who offer products or services that may be of interest to you.
- **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
**Data Security**
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information.
- Implementing access controls to limit who can access your information.
- Regularly monitoring our systems for security vulnerabilities.
- Training our employees on data security best practices.
**Data Retention**
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
**Your Rights**
You have the following rights with respect to your personal information:
- **Access:** You have the right to access the personal information we hold about you.
- **Rectification:** You have the right to have your personal information corrected if it is inaccurate or incomplete.
- **Erasure:** You have the right to have your personal information erased in certain circumstances.
- **Restriction of Processing:** You have the right to restrict the processing of your personal information in certain circumstances.
- **Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- **Objection:** You have the right to object to the processing of your personal information in certain circumstances.
- **Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at 42 Flinders Lane, Suite 2, Melbourne, Victoria, 3000, Australia.
**Cookies and Similar Technologies**
Our site uses cookies and similar technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies to personalize your experience, analyze how our site is used, and target our marketing efforts. You can control the use of cookies through your browser settings.
**Links to Other Websites**
Our site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.
**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will post any changes on our site.
**Contact Us**
If you have any questions about this Privacy Policy, please contact us at:
Dimboola Lighting Solutions
42 Flinders Lane, Suite 2,
Melbourne, Victoria, 3000
Australia